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Client Relationship Specialist  [16/08/2018]

An opportunity has been identified for a Client Relationship Specialist to provide guidance and support to clients, ensuring that the background screening of their candidates is carried out efficiently and accurately

Role Overview:

The Client Relationship Specialist will have the following key responsibilities: 

• Email new clients explaining the Verifile background screening process 
• Receive and respond to enquiries from clients (via email and the telephone) 
• Carefully check online screening forms and notes recorded by all Verifile teams in order to ensure that clients are only chased for necessary information 
• Proactively chase clients for any further information required of their candidates in a professional and tactful manner 
• Obtain the relevant information from clients and communicate this to other Verifile teams 
• Ensure that clients have a good understanding of the complexities involved in the background screening process 
• Update clients on progress made with their screening orders 
• Use Excel spreadsheets to produce reports on online screening orders and highlight any further information required 
• Ensure that the clients have ordered the background checks most appropriate to their needs, and amend orders if necessary 
• Accurately record all communication with clients in order to facilitate effective information sharing across the Verifile teams 

Skills and Experience Required: 

• Customer Service experience
• Excellent analytical skills – the ability to review a completed screening form and identify gaps, trends and issues in information provided by candidates
• Excellent organisation and interpersonal skills
• Confident, professional and tactful phone manner
• Excellent attention to detail and the ability to record information quickly and accurately
• Able to troubleshoot and think outside the box in order to obtain information from candidates
• Accurate note-taking skills
• Good computer skills with experience of using email, the internet and Microsoft Office
• Fluent English spoken and written skills
• Foreign languages desirable (French, Italian, German, Spanish, Portuguese)
• Knowledge of HR industry also desirable

A full background check is required for this position. This advert is not intended to discriminate on any grounds.

Please send CV's to nickykelly@higginsrecruitment.co.uk

Job Type:



Date available:

Higgins Recruitment Limited

Company Description:

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