|Client Relationship Specialist [10/04/2018]|
The Client Relationship Specialist is responsible for liaising with our clients - clients, ensuring that the background screening of their candidates is carried out efficiently and accurately. As the client’s primary point of contact within our client, you will use your excellent communication skills to guide them through the online screening process and deliver exemplary customer service. Duties will include responding to enquiries from clients, proactively chasing clients for any further information required, updating clients on the progress of their orders and delivering training sessions. The ability to build effective working rapports with clients and communicate information accurately is therefore essential to this role, and you will also be able to offer advice to clients regarding the clients background checks most appropriate to their needs. You will also undertake any other responsibilities depending on the requirements of the business.
Day to day this person will:
Email new clients explaining the Clients background screening process
Receive and respond to enquiries from clients (via email and the telephone)
Carefully check online screening forms and notes recorded by all clients teams in order to ensure that clients are only chased for necessary information
Proactively chase clients for any further information required of their candidates in a professional and tactful manner
Obtain the relevant information from clients and communicate this to other client teams
Ensure that clients have a good understanding of the complexities involved in the background screening process
Update clients on progress made with their screening orders
Use Excel spreadsheets to produce reports on online screening orders and highlight any further information required
Ensure that the clients have ordered the background checks most appropriate to their needs, and amend orders if necessary
Accurately record all communication with clients in order to facilitate effective information sharing across the client teams
Full training is provided. This is an excellent opportunity to gain experience and to build a career in a professional office environment and in a fast growing industry.
Please apply to nickyhigginsrecruitment.co.uk